General Terms & Conditions
This agreement is made between the Property Owner and the Renter. The Bliss Collection acts as the agent facilitating the booking and guest experience.
Booking & Payment
To confirm your booking, a 50% non-refundable rental deposit is required, along with a completed booking form. The remaining 50% balance, along with a refundable damage deposit, is payable 35 to 60 days prior to arrival, depending on the property and timing of your booking. The specific due date will be noted on your booking form.
All payments must be made in South African Rands, Euros, US Dollars, or British Pounds, as specified on the booking form, and must be free of any bank charges.
Should you wish to pay by credit card, please note that a service fee may apply to cover the costs of processing secure online payments.
Occupation times
Arrival time 2:00pm on the arrival date (unless otherwise specified).
Departure time 10:00am on the departure date (unless otherwise specified).
Occupancy
Only the guests listed on the Rental Agreement — including babies and children — are permitted to occupy the property. The number of guests may not exceed the agreed occupancy without prior written consent.
House Rules & Use of Property
Each property has its own unique house rules, which are shared with you in your Booking Specification Sheet and listed on the villa’s online listing. By confirming your reservation, you acknowledge and agree to comply with these terms.
Unless otherwise arranged in writing, the property is for private use only and may not be used for events, commercial purposes, or parties.
Our homes are designed to be peaceful, restorative spaces for families and friends. As such, they may not be used for events such as bachelor/bachelorette parties or any gatherings where disruptive behaviour is anticipated. Excessive noise, disturbance to neighbours, or damage to the property may result in immediate eviction, forfeiture of your damage deposit, and exclusion from future bookings via The Bliss Collection and partner platforms.
Hosting Visitors
Should you wish to invite guests who are not listed on the booking form, please submit your request in writing prior to your stay. Include the number of guests and nature of the occasion. We will discuss the request with the property owner and, if approved, confirm in writing. Please note: additional event fees and/or an increased damage deposit may apply, depending on the scale and nature of the visit.
Property Updates & Styling
Our properties are maintained with great care, and from time to time owners may refresh decor, update furnishings, or introduce seasonal styling. Unless a major renovation significantly alters the look or layout of the home, a new photoshoot is not guaranteed. Rest assured, each home’s quality and experience remain consistent with what is shown at the time of booking.
These Terms and Conditions are valid for the duration of your booking. They may be changed at any time without notice. Please ensure you have the latest version.
Cancellation Terms
We understand that travel plans can change, and we always aim to assist where possible. However, due to the nature of private villa rentals and our commitment to our property owners, the following cancellation policy applies:
Standard Cancellation Policy
A 50% non-refundable deposit is required to secure your booking.
The balance payment (remaining 50% plus refundable damage deposit) is due 35–60 days prior to arrival, depending on the property and booking window.
Cancellations Made:
More than 60 days prior to arrival: The 50% deposit is forfeited. No further fees will be charged.
Between 35–60 days prior to arrival: 100% of the rental fee is due. If the balance has not yet been paid, it remains payable.
Within 35 days of arrival: Full payment is due and non-refundable.
Refunds & Exceptions
Should we be able to rebook the villa for your original dates, a partial refund may be considered, at our discretion and depending on the replacement booking value.
All cancellations must be made in writing via email.
Refunds, where applicable, will exclude bank charges, service fees, or any third-party costs already incurred.
Force Majeure / Travel Disruptions
In the case of unforeseen circumstances beyond your control (e.g. natural disasters, government-imposed travel bans), we will do our best to assist with date changes or credits. However, as our properties are privately owned, refunds are not guaranteed and will be handled on a case-by-case basis, in consultation with the owner.
Travel Insurance
We strongly recommend that all guests take out comprehensive travel insurance that covers cancellation, medical emergencies, and travel delays. This provides peace of mind and protection in the event that plans unexpectedly change.
These Terms and Conditions are valid for the duration of your booking. They may be changed at any time without notice. Please ensure you have the latest version.
Liability, Breakages & Damage
Liability
The primary renter is liable for any damage to the property, its contents, or surrounding environment caused by themselves or any members of their party during the stay.
Neither the Property Owner nor The Bliss Collection accepts liability for any loss, damage, or injury sustained by guests or their belongings during the rental period. By proceeding with a booking, guests acknowledge that they use the property and its amenities entirely at their own risk.
Breakages & Damage
We ask that you treat each home with the same care you would your own.
Any breakages, damage, or excessive wear (including stains, scratches, or tampering with household systems) will be deducted from your damage deposit. If the cost of repairs or replacements exceeds the deposit, you will be invoiced for the balance.
Please note that tampering with plumbing, electrical, security, or other internal systems may result in additional charges.
Refund of Damage Deposit
Damage deposits are refunded within five (5) working days of departure, unless otherwise noted.
Refunds will be made to the same account or card used for payment.
Please ensure your banking details are accurate and provided in full on the booking form to avoid delays.
Refunds to credit cards may take additional days to reflect, depending on the issuing bank.
Refunds to international bank accounts may take longer due to country-specific processing times and banking regulations. Any associated bank charges will be for the guest’s account.
We recommend that international guests provide a credit or debit card for their deposit payment to minimise delays and avoid additional bank fees for both parties.
Note: For more remote properties (such as Churchhaven or similar off-grid homes), deposits may take 7–10 working days to process post-checkout due to longer turnaround times for final inspections and cleaning.
Confirmation & Validity
These Terms & Conditions are valid for the duration of your confirmed booking and are subject to change without notice. The rental agreement becomes binding once written confirmation is issued by The Bliss Collection.
Indemnity
By submitting a completed booking form and confirming your reservation, you acknowledge and agree to abide by these Terms & Conditions — including the following indemnity:
We understand that we are occupying the property listed on our booking form (hereafter “the property”) entirely at our own risk, and that we are making use of all facilities and amenities at the property at our own discretion.
We hereby indemnify and hold harmless the property owner, as well as The Bliss Collection, its directors, employees, affiliates, and service providers (collectively referred to as “the indemnified parties”) from any and all liability, claims, or losses arising during our stay — including but not limited to injury, illness, theft, damage to personal property, or accidental death, regardless of cause or circumstance, including negligence or recklessness.
This indemnity extends to any minor children in our care. Should any claim be brought against the indemnified parties on behalf of ourselves or a minor guest, we accept full responsibility for any resulting legal fees, damages, or losses incurred by the indemnified parties in response to such claims.
Where certain parts of this indemnity are not enforceable by law, only that specific clause will be deemed void, and the remainder will continue in full effect.
By completing your booking with The Bliss Collection, you confirm that you have read and accepted these terms on behalf of all members of your party and that all guests are aware of and agree to the indemnity outlined above.
Load shedding & Power Supply
South Africa’s national power utility, Eskom, occasionally implements loadshedding — scheduled electricity outages that vary in frequency and duration throughout the year. While these interruptions are part of daily life across the country, most of our Bliss Collection villas are equipped with inverters or battery backup systems, ensuring that the impact on your stay is minimal.
You’ll find that WiFi typically remains uninterrupted, and essential services continue as normal in most properties.
We encourage guests to see these short pauses in power as a moment to unplug and reconnect. Loadshedding, while outside of our control, can offer a slower, more reflective pace that complements the essence of holiday living.
To stay informed, we recommend downloading the EskomSePush app, which provides up-to-date local loadshedding schedules.
Please Note:
Each property is equipped to handle loadshedding as smoothly as possible, but levels of backup power vary for each property.
Our team is happy to confirm what provisions are in place at any property you are considering.
The Bliss Collection cannot be held responsible for any disruption or dissatisfaction related to power interruptions or the extent of backup systems in place.